Guest directory

• In case of any emergency, accident or damage, please immediately call reception by dialling 9 on the in-room telephones
• In case of an alarm, follow the instruction of the staff or the emergency services
• If you detect a fire, press the nearest fire alarm and leave the area. In case of fire alarm, do not use the elevators.
• Do not use the lifts in case of a fire alarm.
• The location of the nearest emergency exit path, fire protection installations and alarm buttons can be found on the map on your room door.
• In the event of evacuation, the guests shall be directed to the appropriate gathering point.
• Our hotel has a 24-hour security staff, who can be contacted through reception any time during the day.
• The likelihood of fire is very small, but we also need your help in order to prevent and signal a potential fire.

• If you detect a fire, immediately alert the reception desk by pressing one of the manual fire alarm buttons located at either end of the corridor.
• Follow the staff’s instructions and keep calm
• Familiarise yourself on the location and situation of the stairwell, exists and fire extinguishers.
• The description of the escape routes can be found on the inside of your room door.
• In case of fire alarm, do not use the elevators.
• The escape routes are also indicated by pictograms throughout the building.
• Gathering place: in front of the hotel’s entrance.

• Please strictly observe that smoking is forbidden in the entire area of the hotel.
• Do not place items in the in-room dustbin if they are on fire or smouldering
• Do not have highly flammable or explosive materials in your room. (E.g.: electric heater, coffee maker, immersion heater, LPG gas tank, gas cartridges for refilling)
• Do not leave your electric devices on when you are not in the room.
• Avoid using candles, sparklers and other open-flame items.

• In the interest of your own safety, make sure to always have your door closed during your stay here.
• Please note that the hotel is not liable for items you may have forgotten in your room. If you leave your car in our parking lot, make sure you always lock it, and do not leave any valuables in the vehicle. The hotel is not liable for valuables left in the parking lot. Do not leave your luggage and valuables unattended while in the hotel.

We provide you with your own in-room safe to store your valuables. The safe is located in the hallway of your room, inside the built-in closet. The hotel is not liable for the valuables stored in the in-room safe; please use the in-room safe at your own risk. If you would like to deposit items of high value in the hotel’s fully secure, guarded and insured safe, you may do so by contacting our reception staff.

To lock the safe:

• close the door of the safe
• Enter a four digit code
• Hold the door of the safe closed and press “LOCK”

To open the safe:

• Enter the code number you had previously set.
• Important: Before you leave the hotel, make sure you have removed your personal valuables and leave the safe open for the next guests. Should you have any problems, please contact the reception.

Check-in is from 3:00 p.m. on the day of arrival. Early check-in is available for an additional charge(35.000 HUF, in priority period 45.000 HUF), subject to availability. Please notify the reception desk of your early check-in request.

Check-out is at 12:00 p.m. on the day of departure. If you wish to stay longer, late check-out is possible for an addition charge(35.000 HUF, in priority period 45.000 HUF), subject to availability. Please notify the reception desk of your late check-out request. For faster check-out, you can settle your bill on the day before departure, so that all you have to do at the time of departure is leave your key card and your spa bracelet at the reception desk.
If you check out late without prior approval, our hotel will charge a delay fee of HUF 20,000 per hour.

Our hotel accepts Visa, MasterCard, Cirrus Maestro, American Express  cards.

For individuals over 18 who visit the town of Zalakaros for the purposes of tourism, a tourist tax is payable in the amount of 700 HUF per person per night. The exact amount of the tax is determined by the municipality of the town of Zalakaros, and accommodation providers are obligated to collect the tax from the guests.

Our hotel has an outdoor parking space protected by a barrier gate as well as an indoor garage, which is open to guests for an extra fee( Courtyard parking fee: HUF 2,700/day (EUR 7), underground garage fee: HUF 5,100/day (EUR 13)., depending on availability. You can open the barrier gate and the door to the indoor garage with your key card, while the gates open automatically when leaving.

Smoking is forbidden in the entire area of the hotel. Designated areas for smoking can be found in the terraces and outdoor grounds of the hotel. Smoking in any other areas of the hotel or in the rooms is forbidden, in case of breaking the rules we may charge your hotel bill with 100 Euro.

Please dress appropriately when visiting the common areas of the hotel. Avoid wearing joggers, slippers and bath robes in the area of the restaurant.

If you have lost something, please notify the reception desk as soon as possible. If you notice one of your valuables is missing before departure, call +36 93 920 100 to enquire after lost and found items. If we find your lost belongings, we will immediately return them to you. Postage costs will be borne by you. We kindly remind you that we are not accountablefor items forgotten in the hotel nor for the posting of these items. If you find a lost item in the area of the hotel, please deposit it with the reception desk.

Should you encounter any technical errors or irregularities in the room or anywhere in the hotel, fill in the technical error report card found on the doorknob and hang it outside the door. In the event of emergency errors, contact the reception so that our technical staff can fix the error as soon as possible.

Our hotel pays special attention to environmental protection, one of the most important aspects of which is preserving water supply. However, our water-saving scheme requires your contribution, too. We kindly ask you to limit your water consumption to as much as is necessary for your comfort, and make sure to turn off the taps. Please indicate your request for a new towel by dropping it on the floor only when it needs to be laundered. We appreciate your help.

Join our international loyalty program and take advantage of numerous extraordinary discounts and additional services. You can collect and redeem points at over 1,000 Radisson hotels worldwide. Book directly with us and earn points for every forint spent at any of our hotels, which can be redeemed for hotel services, room nights, or even room upgrades. For more information, visit the Radisson website or inquire at the reception. Joining is free and takes just a few minutes

Surprise your loved ones or business partners with personalised gift vouchers for their birthdays or anniversaries. Browse and select one of our existing offers, or if you wish to create a personalised gift package, we will be happy to help you assemble it. Contact our sales department at sales.zalakaros@parkinn.com or +36 93 920 100 or  inquire in person at our reception.

Browse and shop gifts and souvenirs offered at the reception. With choosing to purchase Park Inn gifts you can not only surprise your loved ones but also support our hotel’s Responsible Business Program. We donate the revenue from our gift shop to local foundations to support their operation.

One of the country’s most beautiful and biggest spas, the Zalakaros Spa is directly linked to our hotel. Guests of the hotel can access the spa facilities through a heated corridor (no additional pass or ticket is necessary). The entire family is in for an exciting adventure and deep relaxation: a special storyworld children’s beach with adventure pools, adrenalin slide park, sauna world, complex spa treatments, hydropathic and massage opportunities and a large selection of therapeutic treatments. The spa also offers a fitness room, a hair salon, a beauty parlor and a tanning salon.

A spa entry is granted with the spa wristband received at the reception. The wristbands allow access to the spa area from 3:00 PM on the day of arrival until 12:00 PM on the day of departure. Please note that a deposit of 3500 HUF per spa wristband towel will be charged to your account at check-in. The amount will be automatically released if the wristband is returned to the reception at check-out.

Guests of our hotel can use the fitness room located in the spa area free of charge during the daily opening hours. Please note that the use of the fitness room is at your own risk.

The wellness center building a free sauna world for guests. Here, you will find everything we recommend for your whole body through the warmth on your skin. The sauna world includes a Finnish sauna, steam bath, infrared sauna, and aroma sauna. We cater to the needs of sauna-goers with every detail, including a cold and warm plunge pool, jacuzzi, ice dispenser, and an exclusive infrared relaxation area.

Please note that a deposit of 1500 HUF / bath towel will be charged on check-in. The blocking of the amount will be automatically lifted if you hand in your bathing time at the reception at the latest at check-out.

For more details, visit: https://zkf.hu/en/sauna-world 

Zalakaros Spa offer various masks, massages, baths, physiotherapy, electrotherapy and ultrasound treatments. For details of the services available, please contact the reception at the spa where our colleagues assist you in making an appointment as well as in filling out the treatment forms. Should you ask for it, we can charge these treatments to your hotel bill, so you need to pay only once, at departure. A medical referral is required for certain treatments.

Children under 6 years stay free of charge in our hotel. In most of our standard rooms we offer extra beds and baby cots free of charge, but you can also bring your own baby cot. For the comfort of babies, we also provide a baby walker, changing mat, baby bath, potty, step stool, bathroom anti-slip mat, toilet seat and bottle dispenser. Baby food is available in our kiosk-fridge in the lobby, and a high chair is provided in the restaurant. Children are welcome with a special menu and games, but families can also choose from a wide range of children’s activities in and around Zalakaros.

We provide the opportunity for both arriving and departing guests to securely store their luggage in our hotel's luggage room. For more information, please feel free to ask at the reception. We also offer porter carts for luggage transport upon request.Please indicate your package delivery request at the reception!

Besides the basic amenities in the room, you can ask for the following products at the reception desk free of charge: antiallergenic extra pillow, extra blanket, small pillow, pillows with different fillings, washable bedside rugs,bathroom chair, slippers, shaving kit, toothbrush and toothpaste, shower gel, shampoo and conditioner, body lotion, women’s intimate hygiene accessories, sewing kit, shoe care accessories, letter paper and envelope, umbrella, electric kettle, heater.(3-in-1 coffee and tea bags) International adapter/plug on request. Various adapters for electrical devices on request (telephone plugs for several types),writing utensils and notebook.

A kettle is available in the room along with supplies for making coffee and tea.

You can request a wake-up call in person at reception or by dialling 9 on your phone.

We provide free Wi-Fi access in the entire area of the hotel, including guest rooms. Select the parkinn_guest network on your device, then open your browser after connecting, and follow the instructions there to have unlimited access to the internet. You can use the Internet Corner in the hotel to take care of your business affairs undisturbed. If you are interested in printing, photocopying or scanning services, contact the reception desk.

Our hotel offers bicycles and electric rollers for rent for both adults and children. Use the rental bikes and rollers at your own risk. Contact reception, and our colleagues will be happy to give you more information on the terms, current prices and recommended routes.
A secure bicycle storage area is located in the garage.

Charging station is situated in our garage. For further information please ask our reception desk.

The charging station is situated in the garage. For further information please ask the reception desk.

We are happy to assist you with sewing needs and can provide a sewing kit upon request. Please contact the reception if you require assistance.

The shoe cleaning machine is located in the lobby, shoe polish is available in the room.

Our colleagues can book this service at your request, for prices and further information please ask our reception desk.

As we are an animal-friendly hotel, you can bring your pets with you. We have designated rooms for this purpose where your pets can stay for additional charge(HUF 7800/éj (EUR 19)).

If you come with a large dog, please notify us in advance so we can offer you the most appropriate room. Please supervise and take good care of your pet in the entire area of the hotel so that its presence shall not disturb the other guests. Please note the pets are not allowed in the restaurant and the spa.

The entire hotel is air conditioned. In the rooms your comfort will be enhanced by an individual climate control system. Please note that the air conditioning device will automatically turn off if you open the windows or the balcony door. Should you encounter any issues with the use of the system, please contact reception.

Fees apply for our hotel laundry services. If you want your clothes laundered, please place them in the laundry bag found in the hallway closet, and fill in the laundry list. Your account will be charged based on the approved laundry list.

The entire area of our hotel is fully accessible. We offer our guests several facilitated roomswith specially designed shower cabin, bathroom grip bar and alarm bell. On request, we can also provide a wheelchair. Should you have any further questions, please contact reception.

If you do not want to be disturbed, place the do not disturb sign on the doorknob outside your door. If you want complete peace and quiet, you can ask reception to hold your calls.

At least 1 extra bed can be placed in the rooms. Please make your request at the time of booking. Requests made at the time of arrival may be fulfilled depending on hotel occupancy and the availability of extra beds. Extra beds for adults and children over the age of 6 can be requested for an additional charge, while cribs or extra beds for children under the age of 6 are provided free of charge.

Great entertainment options await children and fun-loving adults alike in the conference room, where a variety of games are available. Next to the Korus Bar, guests can also enjoy darts, air hockey, table football, and a variety of simulator games.
For more information, please contact our reception.

Led by our animators, a variety of programs – including skill-based and sports games, as well as music activities – await children, teens, and adults alike.
In addition, our hotel mascot, Park Inn Tacsi, entertains our guests on weekends and public holidays.

Your room will be cleaned every day of your stay, while the bed is turned down on every third day. Should you require extra cleaning or daily turndown service, please notify reception. Please note that we may charge extra for cleaning due to additional cleaning request or damage.
You can indicate that you do not require daily cleaning by hanging the card on the door handle.

Our receptionists are at your disposal if you wish to order a taxi.

You can make calls directly from your room. Phone costs depend on the tariff zone of the phone number dialled and the duration of the call. For more information on rates, please contact reception.

You can call the reception by pressing the "Reception" button.

Before initiating an external call, dial 0, then dial the number (e.g.: 0 + 06 + 1+555 5555). The rooms cannot be called directly. Your incoming calls will be transferred through the +36 93 920 100 central number from the reception desk.

Room-to-room calls: 8 + room number

International calls: 0 + 00 + country code + area code + phone number (e.g.: 0 + 00 + 36 + 1 + 5555555)

You can watch various Hungarian and foreign language news, sports and entertainment channels and shows on the TV set in your room. You may also listen to the radio on your TV. The radio channels can be found on the last channel of the TV menu. You can see the list of available TV and radio channels in the TV Hotel menu and on the stand next to the reception.

We are happy to help you with your ironing needs. Please contact the reception desk or the chambermaids with your request. You can also get more information on delivery times and any potential fees at the reception desk.

In accordance with the health and safety standards of the hotel the minibars have been made available clean, disinfected and empty for our guests. Filling the minibar can be asked at the reception desk. The price list can be found on the table in your room.
Please let us know upon booking or contact reception. Only consumed items will be charged to your invoice.

Our hotel offers authentic Indian Ayurvedic massage. At the spa, you can choose between therapeutic salt treatments and general massages.

The main functions:

• Heating
• Cooling6aircondition
• Switching off

OPERATION

The condition for continuous operation is that there must always be 1 room card inserted in the card holder.

 

MANAGE

Top right button: " +"

- short - set temperature increase

 

Top left button: " _"

- short - set temperature reduction

 

Bottom button: " O "

- short - mode setting - - single press, mode setting

 

 

By default, the device shows the current room temperature and the set mode.

Even after changes, the room will show the current temperature.

 

When you press the " + " or " - " button once (non-continuous), the set value (yellow LED) is displayed on the scale. After that, these buttons can be used to adjust the desired temperature. One division equals 1 Celsius.

Press the " O" button to switch the current mode. This can be heating, cooling or off. Each press of a button moves the operating state to the next one, then turns around and returns to the current one. Three fan stages can be selected for both heating and cooling. In the case of the first stage, the first GREEN LED lights up, in the second stage the second, and in the third stage both. The temperature control can also be affected by other factors (e.g. room reservation, open window, door, etc.). These parameters cannot be changed from the wall device. The off status is indicated by the YELLOW mode LED. Then nothing is visible on the scale. The temperature control can also be affected by other factors (e.g. room reservation, open window, door, etc.). These parameters cannot be changed from the wall device.

Our colleagues are ready to assist you with on-site information regarding conference organization.

Our reception is available 24 hours a day.
Next to the reception, you'll find a Business Center with printing facilities.
Brochures about local attractions are available on the stand beside the reception.

The business center is located next to the reception, where printing services are available.

Please notify the reception if you require an anti-allergenic bed and bedding.

Select from our range of pillows with different fillings.

In our hotel, with all-inclusive service, everyone can find the ideal culinary delights to suit their taste. For more information about the all-inclusive service, our reception staff is at your disposal.

Restaurant services for all-inclusive packages:

• Buffet Breakfast: 7:00 a.m. – 11:00 a.m.
• Mid-morning snack: 10:30 a.m. – 11:30 a.m.
• Buffet Lunch: 11:30 a.m. – 2:00 p.m.
• Afternoon snack: 3:30 p.m. – 5:00 p.m.
• Buffet Dinner: 6:00 p.m. – 9:30 p.m.
• Unlimited drinks: 7:00 a.m-9:00 p.m.

Nectar Natura juice machine with various flavors / Filtered water / Coca-Cola products from vending machines / Coffee and tea from restaurant machines / Draught Dreher beer / Regional house wines

At the Korus Bar, coffee specialties await every member of the family. At the Park Lounge, along with international cuisine delights, you will also find tasty dishes from Hungarian cuisine and local specialties. The Stand Bar's drinks menu offers a selection of special wines and premium spirits for guests to enjoy.

Opening hours:

• Restaurant Park Kitchen: every day 7:00 a.m. – 9:30 p.m.
• Korus Bar: every day 9:00 a.m. – 11:00 p.m.
• Stand Bar: every day 7:00 a.m. – 9:30 p.m.

If you are into conscious eating, you can rest assured that you will find healthy and delicious items on the menu, too. Besides our vegetarian guests we take into account the various food intolerancies and allergies as well. Please contact us previously if you request these types of dishes, so that we can fully meet your needs.

On the ground floor of the hotel, right next to the reception, you can find the kiosk, where you can purchase various snacks and drinks 24 hours a day.

We offer a stylish and atmospheric venue for any event, be it a small meeting, an exhibition, a team building session, a wedding or a large conference with hundreds of guests. A ballroom of nearly 400 m², modern technology, free Wi-Fi, excellent catering and an expert team guarantee that your event will be innovative, carefree and successful. For details ask the colleagues at the reception personally or contact our sales department for a personalised offer at meeting.zalakaros@parkinn.com or call +36 93 920 115.